Terms of Service

1About These Terms

These Terms of Service govern your access to and use of the website at searchlabs.com.au and any consulting services, software products, tools, or subscription memberships provided by Search Labs Pty Ltd (ABN: [94 622 684 075]) ("Search Labs", "we", "us", or "our").

By accessing the Site, engaging our services, purchasing a software licence, or creating a member account, you agree to be bound by these Terms. If you do not agree, do not use the Site or our services.

2Our Services

Search Labs provides the following:

• AI search consulting - Strategy, implementation, and advisory services related to AI, LLM optimisation, and search engine performance.
• Technical SEO services - Audits, architecture planning, and implementation support for organic search.
• Software products - Proprietary desktop and web-based tools including Prism, Stratum, Ballast, and Slice.
• Membership and subscription access - Member-gated content, tools, and resources via our membership platform.
• Booking and consultation sessions - Scheduled advisory sessions booked through our integrated booking system.

3Eligibility

You must be at least 18 years of age to use this Site or engage our services. Our services are intended for business users. If you are accessing the Site for personal, domestic, or household purposes, you may be entitled to additional protections under the Australian Consumer Law.

4Accounts and Membership

4.1 Account Creation

Certain features of the Site require you to create an account. You agree to provide accurate, complete, and current information when registering.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at [support@searchlabs.com] if you become aware of any unauthorised access.

4.3 Account Termination

We reserve the right to suspend or terminate your account where we reasonably believe you have breached these Terms, engaged in fraudulent activity, or where required by law.

5Software Products and Licensing

5.1 Licence Grant

Subject to payment of applicable fees, Search Labs grants you a limited, non-exclusive, non-transferable, revocable licence to install and use our Software Products solely for your internal business purposes.

5.2 Restrictions

You must not, and must not permit any third party to:

• Copy, reproduce, distribute, or resell our Software Products
• Reverse engineer, decompile, or attempt to derive source code from any Software Product
• Sublicence, rent, lease, or transfer the software or any rights in it
• Remove, alter, or obscure any proprietary notices, watermarks, or licence keys
• Circumvent, disable, or interfere with any technical protection measures or anti-piracy controls

5.3 Licence Enforcement

Search Labs employs technical measures to protect against unauthorised use and distribution of its Software Products. Any attempt to circumvent these measures constitutes a material breach and may result in immediate termination of your licence without refund.

6Bookings

Consultation sessions may be booked through our integrated booking system. Bookings are confirmed upon receipt of payment or written confirmation. Cancellations with less than 48 hours notice may forfeit the session fee at our discretion.

7Fees and Payment

7.1 Consulting Services

Fees for consulting services are set out in your engagement proposal. Invoices are issued via Xero and payable within the timeframe specified. Late payments may incur interest at 10% per annum, accruing daily.

7.2 Software and Memberships

Fees for software licences and memberships are displayed at the point of purchase. Prices are in Australian Dollars (AUD) inclusive of GST unless otherwise stated.

7.3 Refunds

Nothing in these Terms limits your rights under the Australian Consumer Law. Subject to those statutory rights, consulting fees are non-refundable once work has commenced, and software licence fees are non-refundable after the licence key has been issued.

8Intellectual Property

All content on this Site, including software code, tools, methodologies, frameworks, documentation, and branding, is owned by or licenced to Search Labs and is protected by Australian and international intellectual property laws. You must not use, reproduce, or distribute any Search Labs IP without our prior written consent.

9Acceptable Use

You agree not to use this Site or our services to violate any applicable law, engage in fraudulent conduct, infringe intellectual property rights, transmit malicious code, or attempt to gain unauthorised access to our systems.

10Third-Party Services

The Site may integrate with third-party services including payment processors, booking systems, and membership platforms. These services are governed by their own terms. Search Labs does not endorse and is not responsible for the practices of any third-party service.

11Disclaimers and Limitation of Liability

To the extent permitted by law, our total liability to you is limited to the greater of: (a) total fees paid to Search Labs in the three months preceding the claim, or (b) AUD $500. We are not liable for any indirect, incidental, or consequential loss, including loss of profits or business opportunity.

12Indemnification

You agree to indemnify and hold harmless Search Labs and its officers, employees, and contractors from any claims arising from your breach of these Terms, unlawful use of our services, or infringement of any third-party rights.

13Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Site or our services, you consent to the collection and use of your personal information as described in that policy.

14Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Site or by email to registered members. Your continued use of the Site after the effective date of any change constitutes acceptance of the updated Terms.

15Termination

Either party may terminate a consulting engagement in accordance with the relevant engagement document. We may immediately suspend or terminate your access where you materially breach these Terms. Clauses relating to intellectual property, indemnification, limitation of liability, and governing law survive termination.

16Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria. Before commencing legal proceedings, you agree to contact us in good faith to attempt resolution by negotiation within 30 days.

17General

These Terms, together with any engagement documents and our Privacy Policy, constitute the entire agreement between us. If any provision is found invalid, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver of our rights.

18Contact